Years ago, if you or one of your staff had an issue with their computer or with the company’s network, you’d have to call the helpdesk, place a work order, and wait for assistance to arrive—sometimes in hours, other times in days.
While there are still times when an in-person visit is the best way to resolve a technical issue, there are many situations that can be solved almost instantly using remote assistance from a remote Managed IT provider.
This article will curate some common tasks that can be handled by a managed services provider (MSP) remotely, and often within minutes.
Remote Managed IT Services for Fast, Accurate Troubleshooting
When you get assistance using remote IT services, you’ll typically speak directly to an IT technician who can help you handle a host of issues from connectivity to the ominous Windows Blue Screen of Death.
Some key features remote IT teams use to keep their client’s IT infrastructure and devices up and running include:
Remote Monitoring and Management (RMM)
Whether you’re managing the network or just working on it, you need your software to be secure, updated, and ready to work. And, with cybersecurity a primary concern in today’s business world, you want confirmation that there’s been no suspicious activity at endpoints—or anywhere on your network.
At CDS, we use a number of tools and software to help our clients stay up and running. Remote Monitoring & Managment (RMM) software allows us to ensure specific software is up-to-date and secure, automate tasks like updates and reboots, and generate detailed reports on topics that will help us fine-tune your network and devices to keep everything humming.
Screen Connect for those Common Issues
So many typical issues are software-based. These problems can be caused by out-of-date software versions, software and settings conflicts, or inaccurate data edits, among others. Some common problems include:
- “Google is acting weird”
- Attachments that won’t open
- Computer freezes or runs slow
- Peripheral commands don’t work correctly
We use a number of different remote support solutions to help us access and correctly diagnose the causes of these issues by accessing troubled computers over the internet. This allows us to quickly and accurately resolve your issue without having to visit your facility.
But What if There’s a Hardware Issue?
Unfortunately, the problem doesn’t always stem from software. Typical issues caused by a hardware malfunction include:
- Blank monitor
- Mouse issues
- Computer doesn’t recognize a USB camera
- Too little RAM
- Power supply failure
- Hard disk failure
- Operating system corruption
If we can’t solve your issue remotely, we have technicians standing by that can support you with an in-house visit and repair.
Also, if you are experiencing problems and can’t connect to the company network or the internet, we’re going to have to send someone to you, since our diagnostic software requires an internet connection to function.
24/7 Help for Every Problem
No matter what kind of network, computer, or software issue you’re experiencing, a remote managed IT services provider will be able to take care of it using remote diagnostics—or by sending qualified IT experts in to help.
With managed IT, you get fast, reliable service when you need it so you and your staff can concentrate on the important things—like serving customers and keeping your business running smoothly
Let CDS Provide Your Business with Unparalleled Remote Managed IT
We know how frustrating those common—or unusual—computer problems can be when they crop up. They frustrate staff, cripple productivity, and affect the way you serve your own customers.
To solve this pain point, we’ve created a Managed Support Team that has a dedicated number you can call any time, 24/7, to get the help you need to resolve your issue and get back to work.
Our team’s sole responsibility is to provide fast, effective support for your computer ailments and schedule and elevate interventions as necessary, a job they do with incredible speed and accuracy. Ready to stop worrying about irritating computer and network issues that keep cropping up? Contact a CDS representative now and learn how our remote Managed IT Services team can solve your computer issues quickly—24/7.