Managed IT Services

Businesses of all sizes face the challenge of managing and securing their network, but also having to contend with strict budget limits. By outsourcing the management of your business technology systems to CDS Office Technologies, you can focus your money, time, and effort on your core competencies, while we keep everything running smoothly in the background.

Our Managed Technology Services (MTS) program provides a unique service in which our team of certified technicians will monitor your computer systems around-the-clock to prevent unscheduled downtime and catastrophic failures. Using remote support services or on-site repair, our technicians can troubleshoot, diagnose, and then resolve many common computer problems in as little as just a few minutes.

With MTS, you can also benefit from:

  • Predictable monthly costs
  • Reliability in your network, internet, and systems
  • Comprehensive data and system security
  • Detailed reports on the functionality of your system
  • Decreased downtime which in turn increases employee productivity
  • Compliance management
  • Cybersecurity awareness training for your workforce

Contact us today to see how outsourcing your IT can help streamline your processes and maintain a steady, uninterrupted workflow!

Proactive IT Network Management

The benefits of managed IT services include broader experience, improved cybersecurity, better scalability.
The benefits of managed IT services include broader experience, improved cybersecurity, better scalability.

CDS Office Technologies utilizes a comprehensive IT Management system to automate the daily, weekly, and monthly tasks that are required to keep all of your computer systems updated. Our remote monitoring management tool allows us to set up these daily tasks based on your needs and your schedule.

By continually making updates to your system, we can help stop problems before they ever occur. However, as with any technology, there are bound to be issues. A qualified IT solutions provider, such as CDS Office Technologies, is oftentimes able to predict and respond to solutions provider problems in an efficient manner, preventing catastrophic failures that lead to extended downtime.

Managed Technology Services agreements eliminate the wait for on-site engineers by providing technical support through our new Illinois-based Managed Support Team. Simply call our toll-free technical support hotline and a qualified technician will solve your computer problems over the phone.

If the problem cannot be solved remotely, an engineer will be dispatched to your location as soon as possible for an on-site appointment. This allows us to assess and fix the problem before the day is out, so that you can get back online in no time.

Other IT Managed Technology Services features include:

  • Network assessment and inventory
  • Proactive network and systems management
  • Microsoft patch management
  • Spyware/Virus protection and prevention
  • Real-time network monitoring
  • Remote technical support
  • Immediate problem diagnosis and resolution
  • 24×7 services available
  • Monthly scheduled executive summary including asset inventory report and software licensing report

Transparent Network Assessments and Reporting

Network Assessment in Quincy, Illinois

For new clients, we will conduct a full network assessment and provide you with reports on your system’s inventory. We want you to have a full understanding on the state of your IT environment so that, with your help, we can proactively build a plan that is customized to your company’s needs.

Once that plan is approved and in place, we are able to continue to provide these monthly executive summaries on items including any security vulnerabilities, software licensing renewals, and inventories of your assets. We believe in full transparency with our clients so that you can see from month-to-month the full value of all that we do for you! Start customizing your plan today.

Expert Outsourced IT Network Management

One of the most important aspects of business is having an efficiently operating and secure information technology (IT) environment. CDS Office Technologies is your resource for building out your IT network in an efficient and cost-effective manner.

Managing your business takes a variety of skills and expertise. Often there are competing pressures on your resources, not to mention the need to monitor and control expenses. A stable IT work environment based on a reliable infrastructure is essential to your organization because it can have a direct impact on employee productivity, customer service, and the bottom line.

We understand maintaining this environment can be costly at times. CDS Office Technologies takes away the economic burden by offering services that are the best in the industry at an affordable rate for businesses of all sizes.

In today’s world of complex information technology solutions, many organizations can’t afford to staff the required expertise to support their IT environment needs. And, in many cases, IT is not one of the businesses core competencies. Supporting an internal IT department can be costly, inefficient and impractical. With resources at a premium, you still want to keep your investment in technology running smoothly and without risk. The task of making sure this happens can be a big challenge, especially if you don’t have the staff to do the job.

When you outsource your IT to CDS Office Technologies, we…

  • Hire and train only the most knowledgeable and competent technology professionals
  • Plan strategies with a full team of experts
  • Are always alert and caring for your network.

Benefit from our full staff of professionals with an expansive suite of tools at their disposal, all at a fraction of the price it would take for hiring an internal department!

Servers and Other IT Products

Two men using laptops in front of several racks filled with data servers and networking equipment

CDS Office technologies has all of the information technology products that you need to optimize your expanding business and technology goals. From our Network Attached Storage (NAS) that stores all of your data into one small system, to our Storage Area Network (SAN) that has the processing power necessary to handle your large and robust server network needs, our products can get your overall IT environment working at peak performance.

For more information, go to our Server Products, Data Storage Products, and Network Products pages.

Laptop/Desktop/Tablet Lease Programs & Financing

In addition to our general IT service offerings, we also have a variety of manufactured technology solutions from Panasonic, Lenovo, and HP. You can purchase these products or we would recommend leasing them. By financing your IT purchases, there is no big capital expenditure upfront and you can always have the latest technologies from year-to-year.

Other Benefits of Leasing:

  • Avoid tying up capital
  • A lower fixed monthly payment
  • Flexibility of your lease plan
  • Ease of technology refresh with current offerings

For more information, go to our Laptop/Desktop/Tablets page.

Contact CDS Office Technologies

Small to medium-sized businesses can benefit from all of the Information Technology services provided by CDS Office Technologies. By enhancing throughput, increasing efficiency, and improving overall communications, our solutions can have a major impact on your business profitability. With CDS Office Technologies, you don’t just get one employee handling the difficult IT issues that can arise at your location– you get a full team working just for you. Our technicians are on the cutting edge of technology and are always up-to-date on the latest certifications. You can benefit from our full suite of tools and years of experience, all without stretching your budget too thin.

We apply industry best practices solutions to support your growing business. Using a combination of proactive monitoring, scheduled maintenance and remote technical support, Managed Technology Services is the most efficient and economical solution to support your company’s information systems.

Contact us today to get started!

Managed Technology Services for your business