At CDS Office Technologies, we are constantly looking for ways to enhance your experience and streamline your technology management. Today, we are excited to announce a major evolution in service delivery exclusively for our Managed Technology Services customers: The CDS Support Portal.
Over the next three months, we will be rolling out this powerful new platform, designed to be your “one-stop shop” for every IT need. While we remain available via phone and email, the CDS Support Portal offers a faster, more transparent, and more intuitive way to manage your technology.
What is the CDS Support Portal?
The CDS Support Portal is a centralized command center for your business technology. No more searching through sent folders for ticket updates or waiting on hold to request new equipment. Now, you can manage everything from a single interface.
Key Features Include:
- Unified Ticket Management: View the status of open tickets or submit new ones instantly.
- Seamless Onboarding & Offboarding: Initiate new user setups or secure departures with just a few clicks to ensure your team is always ready to work.
- Equipment Procurement: Order laptops, peripherals, and other regularly used hardware through a simplified storefront.
- Learning & Resources: Access a library of helpful guides, software training, and resources that empower your team to better use your technology.
AI-Assisted Support at Your Fingertips
As part of this launch, we are introducing our new IT Support Chatbot. Integrated directly into the portal, this AI-assisted service delivery tool provides immediate answers to common questions and helps route your requests to the right experts faster than ever before.
Where to Find the Portal
We have designed the CDS Support Portal to meet you where you already work. You can access the portal in two ways:
- Microsoft Teams: Look for the CDS Support Portal icon directly in your Teams sidebar—no new passwords or tabs required.
- Web Browser: Access the full portal via any web browser for a comprehensive view of your IT environment.
Need Help Getting Started?
We want to ensure this transition is as smooth as possible for you and your team. If you have any questions or need assistance accessing the new portal, please reach out to us at helpdesk@cdsot.com.
What’s Next?
This month’s introduction is just the beginning. Over the next two months, we will be sharing deep dives into how to use the portal to its full potential, including tips on procurement and how to leverage our new training resources.
We are committed to providing you with the most modern, efficient, and empowering IT experience possible. Keep an eye on your Microsoft Teams sidebar for the new portal icon, and as always, thank you for being a CDS Office Technologies client.
Want to learn more about Managed Technology Services? Contact us today to Protect Your Business.
