Contact Center Solutions
Technological advances are changing the boundaries of the traditional call center into a newer concept termed the “contact center.” This new approach consolidates of all the different ways organizations interact with customers, whether by phone, e-mail, via your website, or even instant messaging, chat or social networking.
In a contact center environment, companies use one or more of these components to interact with their customers:
- Telephone: customers call in or representatives call out
- Web: customers visit the website and use a chat system to connect to a representative or allows them to key in a phone number for a return call
- E-mail: customers request information via e-mail
- CRM software: representatives may use customer-relationship management (CRM) software to see historical data during client interactions
However your organization deals with inbound or outbound calling, office technology is bringing down the cost of overall contact center operations while increasing your capabilities and efficiency.
With a suite of contact center technologies, you can have a unified communication system that gives your representatives enough information to be problem-solvers rather than just order-takers or ticket-makers.
Conferencing and Collaboration
Through our unified communications strategies, we have a number of options to facilitate video and audio conferencing, as well as instant messaging, virtual meetings, sharable whiteboards, and more. Our solutions are custom tailored to meet the needs of you business, no matter the size.