Managed Technology Services

Businesses of all sizes face the challenge of managing and securing their network, but also having to contend with strict budget limits. By outsourcing the management of your IT network to CDS Office Technologies, you can focus your money, time, and effort on your core competencies, while we keep everything running smoothly in the background.

Managed Technology Services (MTS)—also known as Managed Network Services (MNS)—provide a unique service in which our team of certified technicians will monitor your computer systems around-the-clock to prevent unscheduled downtime and catastrophic failures. Using remote support services or on-site repair, our technicians can troubleshoot, diagnose, and then resolve many common computer problems in as little as just a few minutes.

With MTS, you can also benefit from:

  • Predictable monthly costs
  • Reliability in your network, internet, and system
  • Comprehensive data and system security
  • Detailed reports on the functionality of your system
  • Decreased downtime which in turn increases employee productivity

Contact us today to see how outsourcing your IT can help streamline your processes and maintain a steady, uninterrupted workflow!

Proactive IT Network Management

CDS Office Technologies utilizes a comprehensive IT Management system to automate the daily, weekly, and monthly tasks that are required to keep all of your computer systems updated. Our remote monitoring management tool allows us to set up these daily tasks based on your needs and your schedule.

By continually making updates to your system, we can help stop problems before they ever occur. However, as with any technology, there are bound to be issues. A qualified IT solutions provider, such as CDS Office Technologies, is oftentimes able to predict and respond to solutions provider problems in an efficient manner, preventing catastrophic failures that lead to extended downtime.

Managed Technology Services agreements eliminate the wait for on-site engineers by providing technical support through our new Illinois-based Managed Support Team. Simply call our toll-free technical support hotline and a qualified technician will solve your computer problems over the phone.

If the problem cannot be solved remotely, an engineer will be dispatched to your location as soon as possible for an on-site appointment. This allows us to assess and fix the problem before the day is out, so that you can get back online in no time.

Other IT Managed Technology Services features include:

  • Network assessment and inventory
  • Proactive network and systems management
  • Microsoft patch management
  • Spyware/Virus protection and prevention
  • Real-time network monitoring
  • Remote technical support
  • Immediate problem diagnosis and resolution
  • 24×7 services available
  • Monthly scheduled executive summary including asset inventory report and software licensing report

Transparent Network Assessments and Reporting

For new clients, we will conduct a full network assessment and provide you with reports on your system’s inventory. We want you to have a full understanding on the state of your IT environment so that, with your help, we can proactively build a plan that is customized to your company’s needs.

Once that plan is approved and in place, we are able to continue to provide these monthly executive summaries on items including any security vulnerabilities, software licensing renewals, and inventories of your assets. We believe in full transparency with our clients so that you can see from month-to-month the full value of all that we do for you! Start customizing your plan today.

Contact CDS Office Technologies!

With CDS Office Technologies, you don’t just get one employee handling the difficult IT issues that can arise at your location– you get a full team working just for you. Our technicians are on the cutting edge of technology and are always up-to-date on the latest certifications. You can benefit from our full suite of tools and years of experience, all without stretching your budget too thin.

We apply industry best practices solutions to support your growing business. Using a combination of proactive monitoring, scheduled maintenance and remote technical support, Managed Technology Services is the most efficient and economical solution to support your company’s information systems.

Contact us today to get started!

Receive our Monthly Newsletter

Join our Mailing List