Managed Support Team
Call 855.215.7663 or email helpdesk@cdsot.com to reach the Managed Support Team directly, or fill out the form at the bottom of this page to submit a ticket!
Our Managed Support Team—also known as the MST or Help Desk—is a group of talented and knowledgeable individuals that are the first responders of our tech support system. When your business has an IT problem, the Managed Support Team will be the first ones you talk to in the process of getting your issue resolved. Whenever possible, our MST techs will address your ticket remotely and if a remote solution isn’t possible, will coordinate with local field techs and engineers to plan a resolution as quickly as possible.
The MST also monitors most of our proactive reporting software and will often recognize and address an issue before you even realize the issue exists!
Remote Support Tools
If you’ve been directed to this page by a member of the Managed Support Team, you’re probably looking for one of the links below:
Issue Reporting & Ticket Submission
Use the form below to submit a ticket directly to our ticketing system. Please be as descriptive about your issue as possible!
Note: tickets are handled in the order in which they are received, whether they’re submitted through the website, via email, or over the phone. Submitting an issue multiple times doesn’t necessarily change the order in which your ticket will be addressed. If you would like to provide additional information, you can fill out the form again or contact us at the phone number or email address above!
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