Managed Support Team

Call 855.215.7663 to reach the Managed Support Team directly!

Our Managed Support Team—also known as the MST or Help Desk—is a group of talented and knowledgeable individuals that are the first responders of our tech support system. When your business has an IT problem, the Managed Support Team will be the first ones you talk to in the process of getting your issue resolved. Whenever possible, our MST techs will address your ticket remotely and if a remote solution isn’t possible, will coordinate with local techs to plan a resolution as quickly as possible.

The MST also monitors most of our proactive reporting software and will often recognize and address an issue before you even realize the issue exists!

Remote Support Tools

If you’ve been directed to this page by a member of the Managed Support Team, you’re probably looking for one of the links below: