Managed IT Services
IT Network Management, information services & information technology solutions are our specialty. CDS Tech will help your business manage it's IT services.
- Local technicians
- Priority-based support
- One partner, every service
Overview
Outsource the headaches, keep the focus
Businesses of all sizes face the challenge of managing and securing their network, but also having to contend with strict budget limits. By outsourcing the management of your business technology systems to CDS Office Technologies, you can focus your money, time, and effort on your core competencies, while we keep everything running smoothly in the background.
- Around-the-clock monitoring
- Fewer outages, higher productivity
- Cybersecurity awareness training
How it works
Managed IT, without the guesswork.
We take ownership of your technology so your team can focus on the business.
01
Assess
A full review of your network, security posture, and hardware lifecycle.
02
Onboard
We document everything, patch what’s behind, and standardize your stack.
03
Monitor
Around-the-clock monitoring catches issues before they become outages.
04
Support
A local help desk staffed by technicians who know your environment.
The MTS program
Certified technicians, around the clock.
Our Managed Technology Services (MTS) program monitors your systems around the clock to prevent unscheduled downtime and catastrophic failures. Remote or on-site, our certified technicians troubleshoot, diagnose and resolve most issues in minutes.
Contact us to see how outsourcing your IT streamlines your operations and keeps work flowing.
With MTS, you also benefit from
- Predictable monthly costs
- Reliable network, internet and systems
- Comprehensive data and system security
- Detailed reports on your systems
- Less downtime, higher productivity
- Security aligned to the NIST Cybersecurity Framework
- Cybersecurity awareness training
In detail
Everything the agreement covers.
Proactive IT network management
CDS automates the daily, weekly and monthly tasks that keep your systems updated — remote monitoring set to your schedule. Updating continually stops most problems before they start; the rest come in as tickets by phone, email or the support portal, are triaged by severity, and are worked from a priority-based queue by our Illinois-based Managed Support Team — remotely first, with an engineer dispatched when a fix needs hands on site.
- Network assessment & inventory
- Proactive systems management
- Microsoft patch management
- Virus & spyware prevention
- Real-time network monitoring
- 24×7 remote support
- Monthly executive summary
Transparent assessments & reporting
New clients start with a full network assessment and inventory, so we can build a plan around your needs. Monthly executive summaries then cover security vulnerabilities, licensing renewals and asset inventory — full transparency, month to month.
Expert outsourced IT management
Staffing an in-house IT department is costly and, for many businesses, impractical. Outsource to CDS and get a full team of certified professionals with an expansive toolset, at a fraction of the cost of hiring internally.
- Knowledgeable, vetted technicians
- Strategy from a full team of experts
- Always monitoring and caring for your network
Servers and other IT products
From Network Attached Storage (NAS) that consolidates your data to Storage Area Networks (SAN) built for large, robust server needs, we supply the infrastructure to keep your environment performing at its peak.
Laptop, desktop & tablet leasing
Buy or lease top brands like HP, Lenovo, Panasonic, and more. Financing keeps capital free and your fleet current year to year.
- Avoid tying up capital
- Lower fixed monthly payment
- Flexible lease terms
- Easy refresh to current tech
What's included
Everything under one agreement.
BCDR: Business Continuity & Disaster Recovery
In today’s world, downtime is no longer acceptable. The good news: BCDR solutions eliminate downtime. BCDR…
Cybersecurity
Hardware & Infrastructure
Help Desk
CDS Help Desk: submit a ticket in the CDS Support Portal, or call or email. Tickets are triaged by severity…
IT Staffing Services
Unified Communications
Business Communication Systems are essential for your business. CDS will manage & service your communication…
24/7/365
Monitoring
1971
Serving clients since
10
Local offices
2×
CRN MSP 500
Support that answers
Triaged by severity, worked in priority order
When something does go wrong, log a ticket by phone, email or the support portal. Our Illinois-based Managed Support Team assesses its severity and works it from a priority-based queue — business-halting issues first — remotely where possible, on-site when the fix needs hands.
Illinois-based Managed Support Team
Questions
Common questions about managed IT.
What does “managed IT” actually cover?
Do you replace or work alongside our internal team?
Are your technicians local?
How do you handle security?
Ready when you are
Ready to hand off the IT headaches?
Tell us what you need. We'll follow up — usually the same business day.