Help Desk
CDS Help Desk: submit a ticket in the CDS Support Portal, or call or email. Tickets are triaged by severity and worked in priority order by local technicians.
- Local technicians
- Priority-based support
- One partner, every service
Managed Support Team
Your first responders for IT problems
Our Managed Support Team — the MST, or Help Desk — is a group of talented technicians who are the first responders of our tech support system. The fastest way to reach them is the CDS Support Portal, where you can submit and track tickets in one place. Phone (855-215-7663) and email (helpdesk@cdsot.com) tickets are still welcome and enter the same queue.
- CDS Support Portal — submit and track tickets
- Phone and email tickets accepted
- Priority-based triage by severity
How it works
Help that actually helps
01
Submit a ticket
Log it in the CDS Support Portal — or call or email the help desk.
02
Triaged
A technician assesses severity and places it in the priority queue.
03
Resolved
Worked in priority order — remotely first, on-site when it’s needed.
04
Followed up
We confirm it’s fixed and log it for next time.
How tickets work
Every issue, prioritized by severity
Every ticket — whether it arrives through the portal, by email, or over the phone — is assessed for severity so the right issues get handled first: Critical (business-halting) through High, Medium, and Low. Tickets are then worked from a priority-based queue, and status updates, notes, and next steps are kept in one place in the portal.
What's included
What you get
- CDS Support Portal — Submit, track, and update tickets in one place.
- Priority-based queue — Critical issues first; every ticket tracked.
- Real local technicians — Not a rotating overseas call center.
- Remote & on-site — Whatever the fix requires.
- Every device & app — Desktops, servers, and software.
- Phone & email too — Same queue, same technicians.
1971
Serving clients since
10
Local offices
4 States
IL · IA · MO · FL
2×
CRN MSP 500
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Questions
Common questions
What is the fastest way to get help?
Who works on our tickets?
Do you support both hardware and software?
Ready when you are
Give your team a help desk that answers
Tell us what you need. We'll follow up — usually the same business day.