If you've called CDS recently, you may have noticed something new: the CDS Virtual Receptionist.
Unlike traditional phone systems that make you navigate menu after menu, the CDS Virtual Receptionist lets you simply talk to it like you would a person. Just say what you need, such as, “I need help with my copier,” “I’d like to talk to someone in supplies,” “I have a billing question,” or “Can I speak with John Smith?” The assistant will use your request to help connect you with the right CDS resource.
What makes it different? The CDS Virtual Receptionist can understand complete sentences, answer general questions about CDS, search for employees by name or department, support multiple languages, and intelligently route calls without requiring callers to memorize menu options.
Making It Easier to Reach the Right Person
The CDS Virtual Receptionist is already giving callers a simpler, more direct way to reach the appropriate person or department without navigating a long series of menu options. We are continuing to refine the directory feature to make reaching individual employees and extensions even easier.
As we continue to refine and enhance the experience, the CDS Virtual Receptionist represents another step forward in our commitment to providing faster, smarter, and more efficient customer service. It also gives our customers a glimpse into the future of business communications. This same technology can be implemented within your organization to improve caller experiences, reduce hold times, route calls more efficiently, and provide 24/7 assistance for common questions and requests.
Bring Smarter Call Handling to Your Business
Modern VoIP brings calling, intelligent routing, auto attendants, mobile and desktop access, conferencing, call queues, and other communication tools into one connected system. Your employees stay accessible across the office, at home, or on the road without relying on personal phone numbers or disconnected applications.
CDS Office Technologies will evaluate your current phone setup, identify the capabilities your team needs, and recommend a VoIP solution built around the way your organization communicates. Contact us to speak with our sales team and start planning your next business phone system.
