Managed Network Services
CDS Office Technologies knows that Small Business owners are constantly challenged by the task of managing their computer systems and would rather spend that time and effort working on their own business.
Managed Network Services (MNS) is a unique service that keeps your computer systems available so you can focus on your growing business. Our team of certified technicians will monitor your computer systems around-the-clock to prevent unscheduled downtime and catastrophic failures. MNS can also provide your employees with remote technical support. Using remote support services, our technicians will troubleshoot, diagnose and resolve many common computer problems in just minutes.
CDS Office Technologies utilizes a comprehensive IT Management system to automate the daily, weekly, and monthly tasks that are required to keep your computer systems running smoothly.
Managed Network Services features include:
- Proactive network and systems management
- Network assessment and inventory
- Microsoft patch management
- Spyware/Virus protection and prevention
- Real-time network monitoring
- Remote technical support
- Immediate problem diagnosis and resolution
- 24×7 services available
- Scheduled executive reports
- Asset inventory report
- Software licensing report
Managed Network Services eliminates the wait for on-site engineers by providing technical support through our new Illinois-based helpdesk. Simply call our toll-free technical support hotline and a qualified technician will solve your computer problems remotely. Managed Network Services offers access to our helpdesk and if the problem cannot be solved remotely, we will schedule an on-site appointment.