Cloud hosted phone systems are flexible, powerful, and reliable. With the ability to host locally on a server or in the cloud and support systems from one to hundreds of phones, 3CX allows us to be flexible with our pricing while offering a robust solution to our clients.
3CX is well known for its powerful routing and IVR options, while still offering simple, easy to follow deployment. 3CX also offers a wide variety of training and certification options.
Cloud hosted phone systems have the added benefit of near perfect uptime, regardless of local or regional issues such as power outages, downed lines, or faulty hardware. A cloud-hosted PBX, combined with 3CX’s full-featured mobile app, allows users to always stay connected.
As long as a device with the 3CX app has a connection to the internet—even over mobile/4G—calls can still go through.
Hosted phone systems are a great solution for many companies, but there are some things a business should understand about the platform before diving in.
- What is a hosted phone system?
A hosted phone system is simply a phone system where the “brain” (software, config files, etc.) are hosted remotely or “in the cloud.” In many cases, we will likely use Amazon Web Services (AWS) for something similar, but the “where” isn’t nearly as important as the “why.”
- Why hosted over on-prem?
Reliability. When we host a phone system in the cloud as opposed to locally at a client facility, we effectively eliminate virtually all the most common vulnerabilities that could impact a system:
- Power outages
- Natural disasters
- Down/damaged phone or internet lines
- System failure (server crashes, software conflicts, hard drive failure, etc.)
Cloud hosting providers offer redundancy options that just aren’t feasible for most SMBs. Most reputable cloud hosting providers have datacenters all around the globe—for example, it would take a global, almost extinction-level catastrophe to completely bring down the AWS network. The idea is, if datacenter in one region does go down, there are redundancies and fallbacks in place in other regions to mitigate the risks posed by even widespread natural disasters to pick up the slack until it can be restored. This kind of uptime is rarely possible for a typical business.
Cost. While offloading liability is important, money talks. And for a fraction of the cost of a powerful new server, even with our great financing options, we can provide more horsepower with more reliable uptime thanks to cloud hosting.
Mobility. With 3CX specifically, one of the biggest benefits of escaping the local network (and even the local ISP) is the powerful mobile application, available for both Apple and Android devices. These apps work equally well over WiFi and high-speed mobile/carrier data. With cloud hosting, that means even if a business’s ISP is completely incapacitated with no timetable for return, users with the app installed will still be able to make, receive, and even transfer calls through the same phone number as long as they have a stable 4G connection. The app is also available with locally hosted systems but will cease to function if the mobile app can’t communicate with the host server.
- Who needs a hosted phone system?
Really, any business should at least consider the prospect of cloud hosting their phone system. There will always be those that prefer the tangible nature of on-prem servers hosting their systems, but really, there are seldom cases where an on-premise phone server is an objectively better solution than a cloud-hosted phone system. There are some factors to consider, however.
Cloud hosted phone systems require a reliable high-speed internet connection in order to function. Obviously, a user can’t communicate with the cloud without internet! That said, broadband internet is becoming more accessible every day and hopefully soon, internet speed will no longer be a determining factor!
Another great aspect of a cloud hosted 3CX system is scalability. With a hardware solution, it’s possible that adding just a few more phones could burden the system to the point of needing expensive upgrades. These upgrades can be executed with just a few clicks of the mouse with a cloud server. Additionally, deploying a new extension to a mobile app can be done without even needing to run new cabling or purchase new hardware.
If your business is looking for an upgraded phone system, you owe it to yourself and your employees to consider a cloud-hosted 3CX phone system!
Contact CDS today to talk about cloud hosted business phone systems through 3CX.
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