Unified Communications (UC) is the integration of real-time communication services, such as, instant messaging, presence information, IP telephony, video conferencing, call control, and speech recognition with “non” real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). Unified Communications is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
Benefits of Unified Communications
Unified communications helps organizations, large or small, to restructure information delivery and facilitate ease of use. Unforeseen delays are minimized or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same location. This allows for possible reductions in business travel, especially with the introduction of video communications, which further reduces an organization’s environmental impact.