Erasing Data From Your Copier/Printer/MFP

In an effort to help CDS customers understand the security aspects of data that may potentially be stored on a copier/printer/multi-function device internal hard disk drive (HDD), we have outlined answers to some frequently asked questions below:

FAQ’s

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Is CDS responsible for erasing information stored on the machines HDD?
CDS has a standard procedure in place to erase all disk drives on devices returned to our facility (via end-of-lease or trade-in) to eliminate any chance of customer data getting extracted for malicious intent.

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When we use the scanner, does the machine store the image?
Unless a user specifically stores a scan to the HDD of the machine the image is not saved for future access or use.

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When does the machine use the HDD to store information?
The HDD is used only as an overflow for large copy/print jobs. As soon as the job is completed the data is no longer stored on the device.

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Does the machine rewrite data over and over on the same HDD?
Internally, the HDD is set to do a multi-pass rewrite at certain intervals as determined by the operating system of the device.

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What is the process that CDS does to erase customer’s information?
When CDS picks up a device and it has a HDD installed we format the drive before it leaves our office to be disposed or returned to a leasing company. This is a standard security policy CDS Office Technologies has endorsed company-wide as a result of growing security concerns.

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Will CDS erase the HDD on machines that are not returned to a leasing company or that are scheduled for disposal by the customer?
If the customer desires CDS to erase their hard drives, there may be a service call charge to wipe the HDD clean. 

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